1. What is a Domain Name?
2. Why should I hire a web design company?
3. Can I start with just a few pages and limited functionality and add onto it later?
4. Do you offer web site hosting?
5. I want to have a web site designed. Where do I start?
6. What is the design process?
7. I want to sell products on-line. Do you offer a web site shopping cart?
8. Do you offer Flash and interactive design?
9. Can you repackage some of my web site content into print material?
10. I like my existing site's functionality, but would like a new design. Can you work with my current content?
11. How should I prepare my content for my new site?
12. How long will the site design take?
13. What is the difference between a web design and web maintenance agreement?
14. What browsers will my site work with?
15. Who owns the web site after it is designed?
16. Can this project take place entirely over the Internet?
17. I want to host with you. How do I transfer my domain name?

1. What is a Domain Name?

A domain name is the address of a web site, also known as URL (Universal Resource Locator). When you register a domain name, it will be associated with the computer or computers on the Internet that you designate as your hosting servers. [TOP]

2. Why should I hire a web design company?

To save time and money. Hiring a web design company will help you save precious time so that you can concentrate on your business. Web site design and programming tools take a long time to learn and many are very expensive. On top of that they are not all compatible with each other. Internet development professionals can utilize tried and proven skills to create your web site quickly and efficiently for the greatest return on your investment. [TOP]

3. Can I start with just a few pages and limited functionality and add onto it later?

Yes. After your initial web site is up and running there is no limit as to where you can take it. [TOP]

4. Do you offer web site hosting?

Yes. We offer the option of web hosting for all of our clients and we offer packages to fit all budgets. Our partner hosting plans can be viewed at www.arcaruscreative.com/hosting. Special hosting rates may apply with certain custom development projects. Please contact us for further information. [TOP]

5. I want to have a web site designed. Where do I start?

Write down the components and overall functionality that you would like to see in your site. We will also provide you with ideas and advice on components such as eCommerce capability, or just provide you with an estimate based on your vision. Also it is important to take a look at your competitors and see what they are doing. This may give you some ideas on what to do and more importantly what NOT to do!

The following are some suggestions to start with:

• Set your goals - What would you like to accomplish?
• Organize all of your ideas
• Decide what you want your web site to look like - Colours?
• Layout ideas? Remember - If you have a site you admire? Then please send us the URL address and we will analyze it for you.
• Determine what your overall budget is
• Get a FREE estimate by filling out our REQUEST FOR QUOTATION form [TOP]

6. What is the design process?

Firstly, a deposit is required on all designs. We will go through a consultation process with you; this will help us get a better idea of your overall objectives as well as likes and dislikes in web design. We strive to get your design done right the first time around and need to know what you have in mind. We will then send you a no obligation proposal outlining the work we will be doing along with associated costs.

After these steps are accomplished, we move onto the actual design. The initial design process will provide you with a graphical representation of our concepts for the site. We then consult with you to make additional modifications to the design. At this stage we will then create a secondary design taking all of the feedback into account. Once the design is completed and approved we cut the designs up and program them into HTML code. All that is left is for you to provide your content to us so we can complete the site. [TOP]

7. I want to sell products on-line. Do you offer a web site shopping cart?

We custom build e-commerce solutions that can be used to sell any quantity of products as well as a wide range of services. The entire is system is fully secure and supports all of the common payment methods and payment gateways such as MONERIS and INTERNET SECURE. After the system is up and running we give you all the tools and/or know-how to update and maintain the system as well as receive a steady flow of reports to monitor and manage your online sales activities.We even offer the marketing strategies that will help your web traffic fly and your sales soar. [TOP]

8. Do you offer Flash and interactive design?

Yes. We create everything from simple Flash banners to extensive sites developed completely in Flash. We create sound, video, animated images also. [TOP]

9. Can you repackage some of my web site content into print material?

Yes. We have print design experts on staff that will join in the consultation process if this is a requirement you have. [TOP]

10. I like my existing site's functionality, but would like a new design. Can you work with my current content?

Yes. We create site redesigns frequently. [TOP]

11. How should I prepare my content for my new site?

We prefer you to send your content via e-mail using industry standard document formats such as DOC XLS PDF etc. If you have any graphics or multimedia content we prefer to receive them in industry standard formats also. [TOP]

12. How long will the site design take?

Once the all of the content is provided to us and the design is approved, we can produce your site in as little time as 2-5 days, depending on the size and complexity of the site. [TOP]

13. What is the difference between a web design and web maintenance agreement?

Web design is the creation of the web site. Web maintenance is the updating and changing of content on the site. We offer both to each client we work with. [TOP]

14. What browsers will my site work with?

We will develop and optimize your site to work best with the top 3 leading Internet Browser tools available. As these rankings change we will accommodate them. [TOP]

15. Who owns the web site after it is designed?

Once the work is completed and the project is paid in full, full rights belong to the company or persons we performed the design work for. [TOP]

16. Can this project take place entirely over the Internet?

Yes. We have worked with many clients in a virtual way. We work with email and give you access to your very own project area where you can monitor progress in real-time throughout the duration of the project. Unless you wish otherwise - No appointments are necessary! [TOP]

17. I want to host with you. How do I transfer my domain name?

We will do all of the work for you providing you still have the original email address you registered your domain name under. If you are not accessible by the email address you registered with, we can assist you in the manual transfer but the process usually takes longer and your current Internet service provider may charge for services. If you are in full control of your domain and feel comfortable with managing it, you can simply forward your domain to our name servers. [TOP]